Travelling with a Mobility Aid

Request airline assistance (PRM)

Contact airline 48–72 hours before travel or use their online PRM form.

Provide wheelchair dimensions and weight to airline

Include folded and unfolded measurements plus gross weight for stowage planning.

Book airport wheelchair or porter service

Reserve assistance for check-in, security, and transfers at both airports.

Arrange gate-to-aircraft wheelchair if needed

Confirm if separate transfer chairs are provided or if you’ll self-transfer.

Confirm power wheelchair battery type with airline and TSA

Verify if battery is sealed lead-acid, lithium-ion, or removable lithium.

Charge and pack spare batteries or power pack

Pack approved spare batteries and carry required documentation or caps.

Photograph mobility aid and label with contact info

Take close photos of serial numbers and attach a removable ID tag.

Purchase travel insurance covering mobility equipment

Choose policy listing equipment loss, damage, and replacement limits.

Obtain a physician letter and medical documentation

Get a note stating medical need, device specs, and battery details.

Carry EHIC/GHIC or applicable medical cards and copies

Bring originals plus digital photos; check country-specific cards.

Confirm accessible room and hotel services

Request roll-in shower, grab bars, lowered switches, and parking info.

Ask hotel to store and charge batteries overnight

Request permission in advance and confirm available power outlets.

Research destination accessibility and transit options

Check sidewalks, ramps, curb cuts, taxis, and public transport accessibility.

Plan extra time for security, transfers, and boarding

Allow an extra 30–60 minutes for procedures when traveling with a device.

Pack a basic repair kit and spare parts for the mobility aid

Include tools, spare bolts, tire repair, fuses, and adhesive tape.