Adolescent-Friendly Health Services Checklist

20 items · Health · Hard difficulty · 1 hour

Quick supervisory checklist to improve adolescent-friendly health services.

• Assign adolescent services coordinator

  Designate a staff lead to oversee adolescent services and follow-up actions.

• Review facility policies for adolescent care

  Ensure policies address consent, confidentiality, and non-discrimination.

• Check confidentiality measures

  Confirm private consultation spaces and limited access to junior staff.

• Assess service accessibility

  Look at hours, walk-in options, cost, and referral ease for adolescents.

• Check facility hours and walk-in options

  Verify if hours suit school and after-school times and if walk-ins are allowed.

• Check location and transport links

  Note distance from schools and public transport options.

• Check fees and payment assistance

  Record fee schedules and any waivers or subsidy programs for youth.

• Evaluate staff training on adolescent health

  Confirm staff have up-to-date skills in adolescent communication and care.

• Confirm recent training records

  Check dates, topics, and attendance for adolescent health trainings.

• Observe one consultation for quality

  Watch a session to assess respectful, age-appropriate communication.

• Provide regular adolescent-specific training sessions

  Schedule refreshers at least annually and after policy updates.

• Check youth-friendly communication materials

  Ensure posters, leaflets and online info are age-appropriate and clear.

• Ensure confidential record-keeping systems

  Limit access, use secure storage, and train staff on data privacy.

• Collect adolescent feedback regularly

  Use short surveys, suggestion boxes or youth panels to gather views.

• Review referral pathways for complex cases

  Map contacts and steps for mental health, sexual health, and specialist care.

• Make services affordable or free for adolescents

  Document fee exemptions and how to apply them at point of care.

• Ensure culturally sensitive and non-judgmental care

  Check staff behavior, materials, and policies for respectful practice.

• Monitor service statistics and key indicators

  Track visits, age breakdowns, reasons for visit, and satisfaction scores.

• Set up adolescent participation in governance

  Invite youth reps to advisory meetings or feedback groups.

• Plan continuous improvement actions

  Document gaps, set targets, assign responsibilities, and set review dates.

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